Returns & Exchanges

At BigTime, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, we are committed to making your exchange or refund as effortless as possible.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the unwashed and unworn garments in their original packaging, ensuring all designer tags remain securely attached.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it firmly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing