Frequently Asked Questions

Everything you need to know about shopping with BigTime.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.

Which payment methods do you accept?

BigTime accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel or change an order within 60 minutes of placement by contacting our support team.

Are your materials sustainably sourced?

We are committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.